FAQs

How do I access the Peak Senior Summit?

Please check your email for the links to watch the presentation each day. You can also head on over to the Peak Senior Summit home page.

How do I access my purchase? I never got a download link?

An auto-email should have been sent to you with your purchase. Please check your spam or junk folder, if you don't find the email there, no worries. You can always have access to your purchases in your account by logging in with the info you set up at the time of your purchase. Just go to the Seniors Unlocked page here: https://store.seniorsunlocked.com/, click on the login tab in the upper right and enter the info you set up at the time of your purchase. If you don't see a login tab and only a circle, you are already logged in. Just click on the circle. Once you are logged in, you will see all of your purchases in that area.
 
 
If you are still having problems, please send me the email that you purchased the product with as well as your full name. Many times I have found that people are in a hurry and accidentally misspell their email when making the purchase. This will, of course, does not allow you to access your account and will send your login access to the Matrix. If I have the correct spelling, I can go in and correct it on my end. Once I do that, you will be able to access your purchase. Contact me here: http://www.seniorsunlocked.com/contact
 
I purchased from you in the past but don't see my other products?
 
If you have purchased a product in the past and don't see those products in your library, you probably used a different email on your first purchase. Please try to log in with an alternative email you may have used in the past.

How do I download the videos to archive or watch offline?

You will see a gray Download Video button under each video. Click to download the video to watch offline. I suggest you load that downloaded video into iTunes for viewing. Not all products include a download option.

I don't see the Download Video button?

If you don't see the Download Video button or have any problems downloading, try a different browser like Chrome or Firefox. Some products do not allow you to download the videos.

How do I download the resource files?

All resource files that come with your products will be in a section usually to the right of the post labeled Downloads. They will be labeled with a .ZIP extension.

How do I unzip my downloads?

To decompress (unzip) a file or folder on a Mac, double-click it. To open a zipped file on a PC, drag the .zip attachment to the desktop. Once the file is on the desktop, you can double- or right-click to open it. Double-click the zipped file to see its contents.

Are you still having problems? Please try and download the zip file again. Sometimes if you have a weak or slow internet connection, the file doesn’t fully download, and if you download it again, it might help. Please be aware the download zip files are very large so it may take over 10 minutes for it to download. Again, that all depends on your internet speed.

Photoshop brushes don't load?

All of my Photoshop brushes are built to work in Photoshop version CS6 and higher to have the best quality. If you are using a version of Photoshop that is older or Photoshop Elements I have also included Photoshop Overlay jpgs that work similar to my brushes. I personally prefer to use the Overlays and they work with any version of Photoshop or Photoshop Elements.

How do I cancel my Membership?

Oh no! We hate to see you go :( Please keep in mind you will no longer have access to the rockin' SU Insiders Facebook group or any of the killer tutorials included in your membership. You can always sign back up at a later day but if the price has gone up, you won't be able to keep your previous rate. If that didn't convince you to stay, I understand, life happens, click here to cancel your membership: Subscription Cancellation Policy 

How do I update my Credit Card on file?

  • After logging in, (https://store.seniorsunlocked.com/login) click into your Avatar in the top right corner of the page.
  • Then, select Settings from the dropdown.
  • Click Billing Info in the top right corner of the page.
  • Click  next to your card information.
  • Select Replace.
  • Complete the replace card prompt.
  • Then, click Update to apply and keep the changes:
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