How do I access my purchase? I never got a download link?
How do I download the videos to archive or watch offline?
You will see a gray Download Video button under each video. Click to download the video to watch offline. I suggest you load that downloaded video into iTunes for viewing. Not all products include a download option.
I don't see the Download Video button?
If you don't see the Download Video button or have any problems downloading, try a different browser like Chrome or Firefox.
How do I download the resource files?
All resource files that come with your products will be in a section usually to the right of the post labeled Downloads. They will be labeled with a .ZIP extension.
How do I unzip my downloads?
To decompress (unzip) a file or folder on a Mac, double-click it. To open a zipped file on a PC, drag the .zip attachment to the desktop. Once the file is on the desktop, you can double- or right-click to open it. Double-click the zipped file to see its contents.
Photoshop brushes don't load?
All of my Photoshop brushes are built to work in Photoshop version CS6 and higher to have the best quality. If you are using a version of Photoshop that is older or Photoshop Elements I have also included Photoshop Overlay jpgs that work similar to my brushes. I personally prefer to use the Overlays and they work with any version of Photoshop or Photoshop Elements.
How do I cancel my Membership?
Oh no! We hate to see you go :( Please keep in mind you will no longer have access to the rockin' SU Insiders Facebook group or any of the killer tutorials included in your membership. You can always sign back up at a later day but if the price has gone up, you won't be able to keep your previous rate. If that didn't convince you to stay, I understand, life happens, click here to cancel your membership: Subscription Cancellation Policy
How do I update my Credit Card on file?
…next to your card information.
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