FAQs

Common Login Issues & Solutions

Forgot Password or didn't set up a password during checkout

If you are having trouble logging in, follow these steps:

Go to: https://store.seniorsunlocked.com/login
Click on Forgot Password
Enter the email you used for your purchase
Check your inbox for password reset instructions

If the password reset does not work, please visit the FAQs page for more information:
https://store.seniorsunlocked.com/pages/faqs

If you are still unable to access your account, please fill out this contact form, and a temporary password can be assigned for you.

Possible Email Typo in Purchase

If you never received a purchase confirmation email, there may have been a typo in the email address you entered at checkout. This is a common issue. Please note that the confirmation email may take 10-30 minutes to deliver.

Since email corrections must be made manually, please fill out this contact form for assistance. Once the email address is corrected, you will be able to access your account and reset your password if needed.

Purchase Not Showing? (Multiple Accounts Issue)

If your purchase is not appearing, you may have multiple accounts under different email addresses.

Try logging in with an alternate email you may have used for the purchase.

If you find that you have multiple accounts, they can be merged into one for easier access. Please fill out this form to request an account merge: Merge Accounts

If your purchase is not showing, first check your library at the bottom of the page. If you have purchased multiple products, you may need to click on the page number to view all items, as they may not fit on a single page.

How do I access, install, or download the app/kickass posing app?

The Kicksss Posing App is actually a web app, which means it’s not something you'll find in the App Store or Google Play. Instead, it runs right in your browser and can be saved to your home screen for quick access—just like a regular app!

You should’ve received an email confirmation with all the details on how to access and install it. If you don’t see it, be sure to check your spam or promotions folder—sometimes it likes to hide in there.

If you continue experiencing issues, please please fill out this contact form for further support and allow 24-48 hours for a reply.

How do I access the Live Peak Senior Summit?

Please check your email for the links so you can watch the live presentations each day. You can also head on over to the Peak Senior Summit home page.

How do I access the VIP Peak Power Pack recordings?

Please log into your Seniors Unlocked account and look in your library for the VIP Peak Senior Summit recordings. You can log in here: https://store.seniorsunlocked.com/login

How do I access my purchase? I never got a download link?

An auto-email should have been sent to you with your purchase. Please check your spam or junk folder. If you don't find the email there, no worries. You can always have access to your assets in your account by logging in with the info you set up at the time of your purchase.

Go to: https://store.seniorsunlocked.com/login
Click on Forgot Password
Enter the email you used for your purchase
Check your inbox for password reset instructions, this will allow you to access your purchase

If you are still having problems, please send me the email that you used to purchase the product and your full name. I have often found that people are in a hurry and accidentally misspell their email when making the purchase. This will, of course, not allow you to access your account and will send your login access to the Matrix. If I have the correct spelling, I can correct it on my end. Once I do that, you will be able to access your purchase. Contact me here: http://www.seniorsunlocked.com/contact

I was granted a temporary password, or I didn't create a password when I purchased; how do I create my own password?

#1: You need to make sure you are logged out of your account first. If you go here https://store.seniorsunlocked.com/login and see this screen, log out of your account.

#2: Once you are logged out, go here: https://store.seniorsunlocked.com/login. Now you should see the window below.

To make your own password or change your temporary password then click on the Forgot Password link. Next, an email will be sent to you to add your own custom password.

If that doesn't work, you may need to clear your browser cache or try a different browser.

I purchased from you in the past but didn't see my other products?

If you have purchased a product in the past and don't see those products in your library, you probably used a different email on your first purchase. Please try to log in with an alternative email you may have used in the past.

How do I download the videos to archive or watch offline?

You will see a gray Download Video button under each video. Click to download the video to watch offline. I suggest you load that downloaded video into iTunes for viewing. Not all products include a download option.

I don't see the Download Video button?

If you don't see the Download Video button or have any problems downloading, try a different browser like Chrome or Firefox. Some products do not allow you to download videos.

How do I download the resource files?

All resource files that come with your products will be in a section usually to the right of the post labeled Downloads. They will be marked with a .ZIP extension.

How do I unzip my downloads?

To decompress (unzip) a file or folder on a Mac, double-click it. To open a zipped file on a PC, drag the .zip attachment to the desktop. Once the file is on the desktop, you can double- or right-click to open it. Double-click the zipped file to see its contents.

Are you still having problems? Please try and download the zip file again. Sometimes if you have a weak or slow internet connection, the file doesn’t fully download, and if you download it again, it might help. Please be aware that the download zip files are huge, so it may take over 10 minutes to download. Again, that all depends on your internet speed.

Photoshop brushes don't load?

My Photoshop brushes are built to work in Photoshop version CS6 and higher to have the best quality. If you are using a version of Photoshop that is older or Photoshop Elements, I have also included Photoshop Overlay jpgs that work similarly to my brushes. I personally prefer to use the Overlays, and they work with any version of Photoshop or Photoshop Elements.

How do I cancel my Membership?

Oh no! We hate to see you go :( Please keep in mind you will no longer have access to the rockin' SU Insiders Facebook group or any of the killer tutorials included in your membership. You can always sign back up at a later day, but if the price has gone up, you won't be able to keep your previous rate. If that didn't convince you to stay, I understand, life happens, click here to cancel your membership: Subscription Cancellation Policy

How do I update my Credit Card on file?